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Privacy Policy

Your Information:

  •  We need to know some things about you.
  • There are laws to make sure your information is kept private. These laws say:
  • How we can collect information
  • How we store information
  • Who can see your information
  • What we do with your information

Asking About You:

  • Your personal information belongs to you.
  • We need your permission to collect information about you. And to share your information.
  • You don’t have to give permission.
  • Your information helps us provide good and safe services.
  • We must follow these rules if someone gets hurt, if someone says they have been hurt, or if staff treat NDIS participants badly.
  • If you don’t feel safe to talk with our staff, then tell someone else. You can talk with your family and friends, or an advocate. You should complain to the NDIS Commission — they make the rules and help participants when people break the rules.

Your SAFETY is Important:

  • NDIS providers must follow rules about keeping people safe. We work hard to keep
  • everyone safe. That means you, our workers and other people in the community.
  • We think about how accidents can happen and how to prevent them. This is called ‘risk management’.
  • We ask you questions, and think about the supports we provide, about the places where those supports happen, about the people who work with you and other people around you.
  • We want everyone to be safe, and to feel safe. If you feel unsafe, you can tell us. We promise to listen.
  • We only ask for information we need. We will tell you why we need it.
  • That includes photos and videos too.
  • If you don’t understand why we need information, it’s OK to ask us.
  •  

Keeping it Safe:

  • We will protect your information and only use it for the right reasons, and only show the right people.
  • The people who work with you
  • Need to see your information. It helps them deliver better services.
    • You give permission to share
    • We are very worried about your safety.
    • If the law requires to share it
  • You can see your information too. Just ask us.
  • You have the right to the information you need to make good choices.
  • You have the right to have someone help you make the best choices – an advocate or support person.
  • You have the right to get help accessing services in the community

Its OK to Complain:

  • We will protect your information and only use it for the right reasons, and only show the right people.
  • The people who work with you
  • Need to see your information. It helps them deliver better services.
    • You give permission to share
    • We are very worried about your safety.
    • If the law requires to share it
  • You can see your information too. Just ask us.
  • You have the right to the information you need to make good choices.
  • You have the right to have someone help you make the best choices – an advocate or support person.
  • You have the right to get help accessing services in the community

 

Interpreters can be arranged.

Advocates can help you complain The National Disability Advocacy Program can help you work with an advocate. Email them at: disabilityadvocacy@dss.gov.au

Or write to:

Disability, Employment and Carers Group

Department of Social Services GPO Box 9820

Canberra ACT 2601

Or search “disability advocate” online.

QR Code – Feedback, Complaints